Frequently Asked Questions

How do I make purchase?

Shopping at Illumi Bags is easy:

Find a product that you like
Once you have found an item:

Choose a variant (if applicable)
Choose quantity (default: 1)

Press "ADD TO CART" Button on the product page
Repeat for other items you want to purchase
Review the items in your shopping bag by clicking the cart icon in the top right corner
Click on "PROCEED TO CHECKOUT" to complete your order.

Do I need an account to place an order?

No, we don't require any accounts from our customers.

Is my personal information kept private?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our privacy policy.

What payment methods are accepted? Is using credit cards online safe?

We accept PayPal, Visa, MasterCard, American Express, Discover Network. All payments are processed through one of the most secure checkout systems provided by PayPal.

To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.

Which countries does Illumi Bags ship?

We ship worldwide. For more details, please visit our Shipping & Delivery page.

Can I choose my currency I pay in?

Our PayPal checkout will automatically try to convert your currency to US dollars at the available rate. You will be asked, If you accept the exchange.

This means You can make a checkout in your currency, however it will be calculated to US dollars.

How long does delivery take?

Processing time for each order is 4 business days and items generally arrive within 14-20 days. For more information, please check our Shipping & Delivery page.

Is the shipping really free of charge?

Yes, we ship worldwide, free of charge.

What is the return notice period?

30 days upon receipt of the item. For more details check our Returns & Refunds page.

Will I be refunded the full value of my order?

Your refund will be issued to the original credit card or PayPal account used to place the order, or to another specified account in your refund communication with our Customer Support. All customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly. Please note that it can take up to 10 business days for the refund to appear in your account.

Can I track my order?

We are working on adding automated tracking system to our website. Until then, we provide information about the whereabouts of your order directly via customer support to your email.

If your order hasn't come in 20 working days, please let us know via Ask a question form and we shall check the package for you.

Can I change my order once it has been placed?

We recommend to mail us ASAP, however we cannot guarantee that order was not already completed and shipped by one of our employees.